Submission
- Have you submitted a track access request to a railway infrastructure company, and it was denied?
- Have you applied for access to a service facility (e.g., a maintenance facility) and your request was rejected by the operator?
If so, you can file a complaint with the Schienen-Control Kommission.
As an independent regulator for the railways in Austria, Schienen-Control ensures non-discriminatory, functional competition in the railway market. We promote the entry of new market participants and ensure non-discriminatory access to the railway infrastructure.
Since the end of May 2015 the Agency of Passenger Rights (apf) is a department of the Schienen-Control GmbH. It is the task of apf to enforce passenger rights. In case of dispute with a railway, bus, ship company or an airline apf ensures rapid and binding solutions and proper compensation.