As an independent regulator for the railways in Austria, Schienen-Control ensures non-discriminatory, functional competition in the railway market. We promote the entry of new market participants and ensure non-discriminatory access to the railway infrastructure.
Since the end of May 2015 the Agency of Passenger Rights (apf) is a department of the Schienen-Control GmbH. It is the task of apf to enforce passenger rights. In case of dispute with a railway, bus, ship company or an airline apf ensures rapid and binding solutions and proper compensation.